This complaints procedure is exclusively for the use of our clients. If you are not a client of the firm and are unhappy with our conduct, please see the separate Non-Client Complaints Procedure.
We are committed to providing a high-quality service to all our clients. Client satisfaction is a priority for us and we want the service you receive to reflect these principles. That is why we welcome hearing from you if you ever feel dissatisfied with our services.
We know it can sometimes be daunting to raise a complaint but we will never be offended if you do so. Your case or transaction will not be prejudiced by you raising concerns either. We hope that you will never have a reason to complain, but in case you do, you should follow the procedure below.
The time limits for bringing a complaint to our attention are set out in our Terms and Conditions of Business, namely within six months of the end of the matter on which you instructed us or within three months of you becoming aware of the circumstances giving rise to your complaint, whichever is the later. If you wish to complain about our service after the expiry of these time limits you may still be able to make a complaint directly to the Legal Ombudsman, but we will not be obliged in those circumstances to consider your complaint under this procedure and you should contact the Legal Ombudsman to establish whether your complaint falls within the time limits of the Ombudsman’s Scheme.
We collect and process personal data about you. Personal data, or personal information, means any information about an individual from which the person can be identified. It does not include data where the identity has been removed (anonymous data). The types of personal data that are processed may include:
SK Lloyds Solicitors
Office 8E, Phonies House 100 Brierley St, Bury BL9 9HN
info@sklloyds.co.uk
0161 870 6080